Shipping policy
Shipping Policy – ELITE SOLE
Effective Date: 12-10-2025
At ELITE SOLE, we aim to deliver your order quickly and safely. This Shipping Policy explains how we process, ship, and deliver your purchases.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment is received.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates and Delivery Times
- Shipping costs are calculated at checkout based on your location and order size.
- Estimated delivery times will vary depending on the destination and carrier.
- Please note that delivery times are estimates and may vary due to factors outside our control, such as postal delays or customs processing.
3. Shipping Locations
We currently ship to addresses within the United Kingdom only.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number (if available) via email so you can monitor your delivery status.
5. Delayed or Lost Packages
We are not responsible for shipping delays caused by the carrier, weather, or other external factors.
If your package appears lost, please contact the carrier first using your tracking information. If you still need help, reach out to us at elitesole.e@gmail.com and we’ll assist you in resolving the issue.
6. Incorrect Address
Please double-check your shipping details before completing checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We’ll do our best to resolve the issue quickly.
8. Contact Us
If you have any questions about shipping or delivery, please contact us
Email: elitesole.e@gmail.com
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